Frequently asked questions

  • We cover all areas within 20 miles of Broxbourne as standard. This includes Cheshunt, Waltham Cross, Hoddesdon, Hertford, Enfield, and North London. Travel beyond 20 miles is available at 50p per mile and must be agreed before booking.

  • Weekend shoots are available by appointment only and at a premium. If a weekday shoot is not possible for your business get in touch and we will do our best to find a time that works for you.

  • The best first step is to book a free discovery call. It is a 15 to 30 minute conversation about your business, what you need, and whether Mystery Fox Media is the right fit. No pressure and no commitment required.

  • Absolutely. Some of our favourite shoots have been with businesses that are just getting started. A new business needs strong photography more than an established one. First impressions matter from day one.

  • Yes. If you are willing to cover travel costs we will shoot anywhere. Get in touch and we will work out the logistics together.

  • All images are delivered via a private online gallery link sent directly to your email. From there you can download every file in high resolution, sized and ready for every platform. No complicated file transfers. No confusing folder structures. Just a clean and simple delivery the moment your images are ready.

  • A 50% deposit is required to confirm your booking. The remaining 50% is due within 48 hours of your shoot being completed. All payments are made in GBP.

  • More than 14 days notice gives you a full deposit refund or a free reschedule. Between 7 and 14 days your deposit is non-refundable but transfers to a new date within 60 days. Less than 7 days notice means the deposit is non-refundable but a reschedule is available at a reduced fee of £99. Full details are in our terms and conditions.

  • We recommend booking at least two to three weeks in advance to secure your preferred date. We only take on a limited number of shoots per month to protect the quality and attention every client deserves.

  • We send every client a personalised shot list and style guide before their shoot which includes specific guidance on what to wear based on your brand, your environment, and the look we are going for together. You will never be left guessing.

  • Most of our clients say the same thing before their shoot. By the end they cannot believe how natural it felt. We direct every person in front of our lens so you never have to worry about what to do. We guide you through the entire session so you feel comfortable and confident throughout.

  • If you have multiple rooms within the same premises or spaces in very close proximity we can cover them in a single session. Locations further apart are not something we accommodate within a standard shoot. This is always discussed and confirmed during your pre-shoot consultation.

  • We plan every shoot with the environment in mind. If your shoot is primarily indoors weather is not a factor. If outdoor shots are planned and the weather makes them impossible we will discuss the best way to adapt on the day or reschedule those specific elements.

  • We do not provide hair and makeup directly. However our full professional retouching ensures every image delivered looks polished and at its absolute best regardless.

  • All images are delivered digitally via an online gallery in high resolution. Files are sized and formatted for every major platform including your website, LinkedIn, Instagram, Facebook, and Google Business Profile. Print ready files are also included.

  • Every booking includes two rounds of minor retouching revisions within 14 days of delivery. Revisions must relate to the agreed brief. Significant changes to editing style or creative direction after delivery are available at an additional cost.

  • Yes. A rush delivery upgrade is available for £149 and moves your delivery to the next faster timeframe. This must be agreed at the time of booking.

  • Yes. Once we have a chat and you want to move forward with booking, we send over a simple contract outlining the scope of work, deliverables, timeline, and pricing. Everything is agreed in writing before your shoot date so there are no surprises on either side.

  • Standard packages include a licence for business use across digital and print platforms. If you need images for paid advertising campaigns, national press, or third party publications an upgraded commercial licence is available. Please discuss your intended use with us before booking.

  • Standard packages include UK usage rights. If you need international usage rights or extended licensing for global campaigns please discuss this with us before booking and we will make sure the right licence is in place.

  • All images remain the property of Mystery Fox Media until full payment is received. Upon receipt of full payment you receive a licence to use the delivered images for the agreed purpose. Full ownership and copyright can be purchased separately.

  • We reserve the right to use images from your shoot in our portfolio, website, and social media unless you request otherwise in writing before your shoot date. We will never share images that could be considered sensitive or confidential without your explicit written consent.