Information We Collect

Mystery Fox Media is a Data Controller (as defined in the UK General Data Protection Regulation). We collect and process personal information to deliver our services and operate our business effectively.

The personal information we may collect includes primary personal identifiers such as your name, contact number, email address, business name, and IP address. Our website forms may also collect information regarding the services you are interested in.

Cookies are used on our website on an opt-in or opt-out basis. These provide information on pages visited and time spent on the site, helping us to improve website performance and user experience.

Our website and data hosting providers operate in compliance with EU and UK GDPR standards through the use of standard contractual clauses. We carry out appropriate third-party due diligence to ensure data protection compliance.

Client information is stored securely on protected digital devices. The information collected is necessary to deliver agreed photography, videography, drone content, social media management, and content creation services. We do not sell or pass your data to unconnected third parties.

How We Collect Personal Information and Why We Have It

Most of the personal information we process is provided directly by you for one or more of the following reasons: to enquire about our services, to allow us to contact you, to arrange consultations or shoots, to deliver creative and marketing services, and to operate standard business functions such as invoicing, communication, and quality control.

We use the information you provide solely to deliver the services you have requested. Where required, we may share limited information with trusted creative partners or contractors strictly for the purpose of delivering agreed services. Client confidentiality is maintained at all times, and commercially or financially sensitive information will not be disclosed unless agreed with you.

Under the UK GDPR, the lawful bases we rely on for processing personal data include consent, fulfilment of a contract, and compliance with legal obligations such as accounting requirements. You may withdraw your consent at any time by contacting info@mysteryfoxmedia.com.

How We Store Your Personal Information

We take reasonable and appropriate precautions to ensure that your personal information is securely stored. This includes access controls on digital devices, regular software updates, and encrypted website forms using HTTPS security standards.

How Long We Store Your Personal Information

We retain personal information for as long as necessary to fulfil our legal, contractual, and business obligations. Client data is typically retained for a minimum of six years to comply with HMRC requirements. After this period, unless earlier deletion is requested, personal information is securely deleted from our systems and backups.

Your Data Protection Rights

Under the Data Protection Act 2018, you have rights including the right to access your personal data, request rectification of inaccurate or incomplete data, request erasure in certain circumstances, restrict processing, object to processing, and request data portability.

You are not required to pay a fee to exercise these rights. We have one month to respond to any valid request. To exercise your rights, please contact info@mysteryfoxmedia.com.

How to Complain

If you have any concerns about how we use your personal information, please contact us in writing at info@mysteryfoxmedia.com.