Terms and conditions

1. Services

1.1 What We Offer Mystery Fox Media provides professional business photography services including brand and business photography, corporate headshots, and personal branding photography. All shoots take place on location at your business or an agreed location. Services are available as defined packages or bespoke project-based work.

1.2 Pre-Shoot Planning Every booking includes a pre-shoot planning session. This may take place via video call, phone call, or written brief. During this session we agree the shot list, style guide, locations, and any specific requirements for your shoot. This planning session forms the basis of our satisfaction guarantee and must be completed before your shoot date.

1.3 Travel Travel up to 20 miles from Broxbourne, Hertfordshire is included in all standard packages. Travel beyond 20 miles is charged at 50p per mile and will be confirmed in writing before your booking is confirmed.

1.4 Bespoke Projects For work outside our defined packages, a written Scope of Work will be agreed before commencement. This will outline deliverables, timelines, and fees. Additional work outside the agreed scope will be quoted separately and requires payment before commencement.

2. Fees and Payment

2.1 Deposit A 50% deposit is required to confirm your booking. Your shoot date will not be held or confirmed until the deposit is received and your booking contract is signed. The deposit covers our pre-shoot planning time, shot list preparation, style guide creation, and the blocking of your shoot date exclusively for your business.

2.2 Final Payment The remaining 50% balance is due within 48 hours of your shoot being completed. Final edited images will be delivered upon receipt of full payment, subject to our delivery guarantee below.

2.3 Invoicing All invoices are issued in GBP and are payable within 10 business days unless otherwise agreed in writing. Late payment may result in suspension of services.

2.4 Late Payments Invoices unpaid after 10 business days will incur a £100 late payment fee. Clients with two late payments may be required to pay in full in advance for all future bookings.

3. Our Guarantee

3.1 Delivery Guarantee We guarantee delivery of your fully retouched images within the following timeframes from the date of your shoot:

Up to 4 hours shoot — 48-hour delivery guaranteed.

6 to 8 hour shoot — 72-hour delivery guaranteed.

10 hours and above — 5 business day delivery guaranteed.

Corporate headshots 11 to 15 people — 72-hour delivery guaranteed.

If we fail to deliver your images within the guaranteed timeframe, you pay nothing. Your full payment, including the deposit, will be refunded in full. Every image from your shoot is yours to keep regardless.

3.2 Satisfaction Guarantee If you do not love what we created, as long as we delivered what was agreed during your pre-shoot planning session, you still pay nothing. Your full payment will be refunded and every image from your shoot is yours to keep.

This guarantee applies to the work agreed and planned together before your shoot. It does not apply to changes of brief, style, or requirements made after the shoot has taken place.

3.3 No Debate Our guarantee means exactly what it says. No invoice. No awkward conversations. No exceptions. We only win when you do.

4. Cancellation Policy

We block out your shoot date exclusively for your business. No other clients are booked. No other shoots are scheduled. Your time is protected and so is ours. Our cancellation policy reflects the real cost of that commitment.

4.1 More Than 14 Days Notice If you cancel or request to reschedule more than 14 days before your shoot date, you are entitled to a full deposit refund or a free reschedule to a new date within 90 days, whichever you prefer.

4.2 7 to 14 Days Notice If you cancel or request to reschedule between 7 and 14 days before your shoot date, your deposit is non-refundable. However we will offer a free reschedule to a new date within 60 days. Your deposit transfers to the new booking.

4.3 Less Than 7 Days Notice If you cancel or request to reschedule less than 7 days before your shoot date, your deposit is non-refundable. A reschedule is available at a reduced rebooking fee of £99, payable before the new date is confirmed.

4.4 Less Than 48 Hours Notice or No Show If you cancel within 48 hours of your shoot date or do not show up on the day, your deposit is non-refundable and no reschedule will be offered at a reduced rate. A new booking would be required at full price.

4.5 Cancellation by Mystery Fox Media In the unlikely event that we need to cancel your shoot, you will receive a full refund of your deposit and we will offer to reschedule at no additional cost. If we cannot reschedule within a timeframe that works for you, your full deposit will be returned within 5 business days.

5. Rescheduling

We understand that business circumstances change. We always prefer a reschedule over a cancellation and will do everything we can to accommodate a new date. Reschedules are subject to availability and must be confirmed in writing. All rescheduled shoots must take place within 90 days of the original shoot date unless otherwise agreed.

6. Intellectual Property and Copyright

6.1 Ownership All images remain the property of Mystery Fox Media until full payment is received. Upon receipt of full payment, you receive a licence to use the delivered images for business purposes including your website, social media, marketing materials, and internal use.

6.2 Commercial Licensing Standard packages include a licence for business use across digital and print platforms. Use of images in paid advertising campaigns, national press, or third party publications may require an upgraded commercial licence. Please discuss your intended use with us before booking if you require extended licensing rights.

6.3 Portfolio Use Mystery Fox Media reserves the right to use images from your shoot in our portfolio, website, and social media unless you request otherwise in writing before your shoot date. We will never share images that could be considered sensitive or confidential without your explicit written consent.

6.4 Third Party Content Clients are responsible for ensuring that any props, branding, products, or materials included in their shoot do not infringe on third party intellectual property rights.

7. Client Responsibilities

7.1 Pre-Shoot Preparation Clients are responsible for completing the pre-shoot planning session, returning any required information or briefs within the agreed timeframe, and ensuring that the agreed location and any required team members are available on the shoot date.

7.2 Delays on the Day If delays on the shoot day are caused by the client, including late arrival, unavailability of agreed team members, or unprepared locations, Mystery Fox Media reserves the right to reduce the scope of the shoot accordingly. This will not affect payment terms.

7.3 Cooperation Clients agree to cooperate with our creative direction during the shoot. Our pre-shoot planning process is designed to ensure the best possible results. The more prepared you are, the better your images will be.

8. Delivery and Revisions

8.1 Image Delivery All images are delivered digitally via an online gallery within the guaranteed delivery timeframe for your tier. Files are provided in high resolution and sized for all major platforms unless otherwise agreed.

8.2 Revisions Our packages include up to two rounds of minor retouching revisions within 14 days of delivery. Revisions must be specific and relate to the agreed brief. Significant changes to editing style, composition, or creative direction after delivery are not included and will be quoted separately.

8.3 Additional Images Additional retouched images beyond your tier's included count are available at £25 each. The first additional image is provided free of charge on every booking.

9. Confidentiality

All information shared between Mystery Fox Media and our clients is treated as confidential and will not be disclosed to third parties without consent, except where required by law. Clients agree to keep pricing, agreements, and any proprietary methods or processes confidential.

10. Liability

Mystery Fox Media carries professional indemnity insurance. We are not liable for losses or claims arising from the use of delivered images beyond our agreed scope of work. Clients agree to indemnify Mystery Fox Media against claims resulting from the publication or distribution of images produced on their behalf where those images contain client-supplied materials, locations, or personnel.

In the event of equipment failure, illness, or circumstances beyond our control that prevent us from completing your shoot, our liability is limited to a full refund of any payments made. We will always make every reasonable effort to reschedule rather than cancel.

11. Communication

Our standard business hours are Monday to Friday, 10am to 6pm. Weekends available by appointment only. We aim to respond to all enquiries within 2 working days. For time-sensitive matters relating to upcoming shoots, limited communication outside of standard hours may be available via email. We ask that all clients respect our business hours and communication protocols.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms fall under the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

We reserve the right to update these Terms and Conditions at any time. Updates will be communicated to existing clients in writing and posted on our website with the effective date clearly displayed. Continued engagement with our services after an update constitutes acceptance of the revised terms.

14. Agreement

By engaging Mystery Fox Media and signing our booking contract, you confirm that you have read, understood, and agree to these Terms and Conditions in full.

For any questions before work begins, please contact us at info@mysteryfoxmedia.com.